CrowdStrike outage: Is your organization allowing self-service recovery operations by associates, or are you requiring them to get IT support?

Crowdstrike Outage 2024Cloud

Allowing broad self-service9%

Allowing self-service for only certain functions/users45%

Not allowing self-service, associates must go through IT27%

N/A - We are not affected by the outage20%

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IT Operations Manager in Finance (non-banking)a year ago

We dodged a bullet last week, but if we had been impacted all user support would have been routed through IT. Regardless of the function/role of the user. 

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