In your bank, what solution do you use to generate a customer's monthly statement? Is it the same solution for both printed and electronic version of the statement?
Blackhat EU is coming up -- are you going?
Yes51%
No42%
Undecided6%
View Results
What's the most valuable benefit of Enterprise Service Management (ESM)?
Improved efficiency and reduced operational costs25%
Maximize Your ROI on a Corporate ITSM Solution44%
ESM Maximizes Self-Service Efficiencies15%
Improve Communication and Collaboration Across Your Company5%
Improve Visibility and Governance Within Your Organization3%
Improve Standardization Within Your Organization2%
How are we defining best? I would say a Gartner quadrant is probably best for this question (I don't work for Gartner).