Should GenAI capabilities in third-party solutions/offerings be optional?
Yes, these should always be optional47%
Existing customers should be able to opt-out47%
No2%
No opinion4%
92 PARTICIPANTS
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CIO in Energy and Utilitiesa year ago
I believe vendors would be able to gain quicker adoption of their solutions if items like GenAI would optional vs a forced approach.
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The challenge with making it optional is that it would only be possible to ‘switch off’ in products where GenAI is a relatively superficial feature, versus being an integral part of the software stack as an ‘engine’ to its functionality.
In many apps today genAI is used as an as an alternative user interface (eg ask questions and get answers about your docs rather than navigate the folders and read the docs). In those cases it’s straightforward to allow users to opt out of the feature.
However, in full stack genAI apps, the AI model is the engine. Say you have an automated M&A due diligence tool that goes through all the docs in the data room and produces a report. The backend of the app is relying on the genAI model for document and clause classification, summarisation, etc. If you ‘switch off’ the genAI, there is no product - it can no longer differentiate between types of docs, contract clauses or generate a report. Here opt out means not using the software at all.
In full stack GenAI apps, genAI is a core backend function (you may not even interface with it in the ChatGPT style conversational sense) needed to power the app just as much as the app needs a backend database.