How do you measure the success of your network operations?

End-user experience20%

Security risk reduction44%

Service quality20%

Improved network visibility11%

Cross-IT collaboration1%

Problem prevention2%

Other (please share below!)

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Director of IT in Banking10 months ago

Interesting.  I'm honestly surprised at the number one response.  While it's certainly a critically-important aspect of modern networks, it's not the core purpose for its existence.

Imagine buying a car based on the door locks and alarm.

I suppose it shows the state of the world we're in at the moment.  

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We don't test disaster recovery - it's disruptive11%

Infrequently – it’s costly and time consuming41%

Once a year32%

Once a month5%

More frequently as it is non-disruptive7%

Other1%

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$0-$50K21%

$51K-$100K43%

$101K-$500K17%

$501K-$1 million3%

$1 million+5%

Don't know our level of spending.8%

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How do you measure the success of your network operations? | Gartner Peer Community