How would you rate your ITSM process manager’s knowledge of infrastructure technology?

InfrastructureIT Strategy & Roadmap

Excellent7%

Very good39%

Good35%

Fair12%

Poor4%

Very poor

I don’t know

448 PARTICIPANTS
3.8k viewscircle icon1 Comment
Sort by:
Director in Manufacturing3 years ago

The most successful ITSM leaders I have met had the broadest range of experiences on infrastructure and applications. They didn’t need to be deep in a single aspect but instead need to know a little about everything
That broad knowledge helped identify things work together and how things flow through IT and the business

Lightbulb on1

Content you might like

How often do you asses your IAM infrastructure?

Every Month19%

Every Quarter58%

Every Year20%

Other (comment below)2%

View Results

Which aspects of cloud infrastructure optimization and management can be effectively handled by agentic AI workflows?

Read More Comments

What benefits drove you to adopt agile practices? Select all that apply.

Enhanced ability to manage changing priorities30%

Accelerated software delivery53%

Increased software maintainability35%

Increased team productivity37%

Improved business & IT alignment35%

Improved project visibility27%

Improved team morale14%

Improved engineering discipline17%

Better management of distributed teams15%

Reduced project cost14%

Reduced project risk9%

Improved response to volatile market conditions7%

Other (please specify)1%

View Results

Our IT department is refreshing our SLAs and KPIs for Incident Management.  I would like to know who is a recognized authority on industry averages for IT Service Management processes for the service desk?  Below are examples of what I am looking for an industry average on. P1 95% resolved within 4 elapsed hours P2 90% resolved within 8 service hours P3 85% resolved within 3-5 days P4 85% resolved within 28 days

How are you building enterprise AI capabilities? What factors are driving your build-versus-buy-versus-partner decisions?

Read More Comments