What percentage of your help desk calls are password or MFA related?

< 10%19%

10-20%36%

21-30%25%

31-40%7%

41-50%7%

51-60%2%

61-70%

71-80%

> 80%1%

253 PARTICIPANTS
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IT Manager in Construction2 years ago

I am really surprised... I was thinking exactly the opposite, so maybe something doesn't work on my side.
Are people able to work with the SPM?

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Very inclined: I believe in constantly pushing for innovation and improvement, even if the current systems are effective46%

Moderately inclined: I'm open to innovation and change, but only if it clearly enhances or adds value to the existing systems48%

Not inclined: If the current systems are working effectively, I prefer to maintain stability and avoid unnecessary changes5%

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IT19%

Data and analytics22%

Infosec10%

Privacy5%

GRC9%

Cross-functional working group/center of excellence33%

Something else (explain in a comment)2%

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