Let's look ahead to 2029: How do you see AI fitting into IT management and decision-making?

IT Strategy & RoadmapMachine Learning (ML)

It’ll take the lead in making decisions24%

It’ll be a major player in supporting decisions57%

It’ll help out a bit, but not too much16%

It won’t really affect how decisions are made2%

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Chief Data Scientist in IT Servicesa year ago

Even as an AI Expert. Im surprised how bullish people are on this. I think the most recent benchmark Ive seen is AI is about a 4th grader right now. Mid 2024. So lets say by 2027 we get up to closer to a college grad / maybe an MBA. Obviously the skill will grow exponentially but so the does the complexity of decision making. Do we think by 2029 AI will understand that the founder of a company ate a bad burrito one time so now he is against outsourcing his supply chain. This is an exaggeration to prove that people are irrational. 

Most of us with 20+ years experience know that the hardest part of all things tech is the people components. I am in on AI as transformative. But I'm closer to the bottom two options by 2029 then the top two. Food for thought.

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Have you established strategic partnerships with your cloud or other vendors to identify AI-powered use cases?

Yes, we have multiple strategic partnerships17%

Yes, we have one56%

No, we haven't formed any20%

We are currently considering strategic partnerships for AI4%

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The level of friction in our digital employee experience (DEX) is…

Very high6%

High48%

Moderate29%

Low11%

Non-existent (i.e., no friction)3%

Unsure

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