What can tank the agreement process during a contract negotiation?
Poor Customer Experience21%
Delays in Starting Projects55%
Delays in Recognizing Revenue16%
Manual Processing of Documentation7%
Other
224 PARTICIPANTS
Poor Customer Experience21%
Delays in Starting Projects55%
Delays in Recognizing Revenue16%
Manual Processing of Documentation7%
Other
<10%5%
11-20%23%
21-30%27%
31-40%10%
41-50%14%
51-60%5%
61-70%6%
71-80%1%
>80%4%
0-5%7%
5-10%32%
10-15%25%
15-20%15%
20-25%10%
25-30%2%
Above 30%5%
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Payment terms. We went from 90 to 110, 120, and now 180 to those who hold little power over us. We’ve had vendors walk away when they found out they wouldn’t be paid at those durations