Thinking about non-optimal technology solutions your organization uses today, what are their most common shortcomings?

Cloud End-User Services & Collaboration

Insufficient integrations34%

Valuable features are complex to use37%

Rigid and non-customizable/configurable48%

Support and service are hard to access / benefit from34%

Expensive compared to alternatives20%

Other (please comment)7%

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Have you experienced more success showcasing the business value of IT from a storytelling perspective or with specific metrics?

Need both29%

Storytelling (Competitive advantage, risk mitigation, innovation/agility)47%

Metrics (ROI, TCO, NPV, etc.)24%

Neither

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