At the company we are evaluating using DocuSign. Could you tell me the pros and cons of using their products based on your experience?
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It’s a nice tool.
I was involved in the purchase and was surprised at cost. We already had several small contracts we were just consolidating from different divisions. Leadership above felt we didn’t negotiate enough of a discount. Since we had so much we didn’t have any leverage. If you can, negotiate with solid alternatives so if too pricey you can walk away....
As a young man I always had my preferred solution before we negotiated price. As a wiser old man I never negotiated price until I had at least one other completely viable alternative solution. Never entered into negotiations when I’m not willing to walk away ....
Pro: I performed the initial security review of DocuSign (eSignature, gen, negotiate) for initial FedRAMP authorization. I was impressed with their security & compliance posture. I also thought the API was well thought out.
Con: There’s some effort for enablement to spur adoption and the best user experiences. It’s worth putting the effort in.