How would you handle individuals who just can't stop clicking repeatedly on phishing emails?  Do you do corrective training and/or implement technical solutions (e.g. defanging) and at what point do you get 'punitive'? At what point would you dismiss the employee for lack of 'cyber competence'? 

3.3k viewscircle icon7 Comments
Sort by:
Executive Director - Computing Services in Manufacturing7 months ago

We conduct similar training. In addition, we also have internal blogs to raise awareness across the organization, send test phish emails where we track who has clicked on the link and who reported it as phishing. Within IT, we have a report tracking leaderboard on who has not clicked on a phishing email for the past quarter raising additional awareness.

Director, Cloud & Systems Engineering in Education7 months ago

We provide annual mandatory training for all staff.  I would suggest targeted training for those individuals that fail.  Unless the person's job is within IT security it does not seem appropriate to discuss dismissal but work on education and practice to better identify phishing emails.

Lightbulb on1
VP of IT7 months ago

We do monthly phishing tests, if you click on one, you get a short, required eLearning assignment.  If you click twice within six months, you get a second, more thorough, required  eLearning assignment. We don't have a more punitive punishment in place, though I wouldn't dismiss it as a possibility.

VP of IT in Manufacturing7 months ago

We do quarterly awareness training campaigns, and occasional phishing tests; those who fail are targeted for remedial training.
Unfortunately, the serial offenders are often the same who fail to test and are executives...

CIO2 years ago

We provide annual training and all screensavers caution users. We send test messages out monthly. If they fail the test message and click on it, we provide training for the first three occurrences. If they exceed that in any 6 month period, we refer them to their manager and HR for disciplinary action.

Content you might like

HashiCorp (Terraform, Vault, Packer, etc.)22%

Cloud infra automation (Ansible, Puppet, Chef, etc.)56%

APM (Datadog, AppD, SignalFX, NewRelic, etc.)10%

Others?10%

View Results

Yes65%

No35%