As part of digital transformation, what are the key topics you are considering for an effective evolution of business?
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Being open to process change. Not just minor tweaks but holistic changes to the way a process is designed, especially when moving from a human-centered to technology-centric approach to business process. What's easy and makes sense for humans is not always easy for technology, and vice-versa. Process must change in ways that may make humans uncomfortable at first.
I believe that for a truly effective evolution of business during digital transformation, the right mindset on both sides, the users and the technology team is critical.
From the user’s perspective, it’s about openness to change, willingness to adopt new tools, and readiness to adapt processes. Users need to see technology as an enabler rather than a disruption, and they should be encouraged to provide continuous feedback so solutions evolve to meet real business needs.
From the technology team’s perspective, it’s about empathy, collaboration, and business-first thinking. They must move beyond a purely technical approach and focus on solving user problems, simplifying adoption, and demonstrating tangible value. This involves clear communication, active listening, and building trust so users feel supported through every stage of the transformation.
When both groups embrace these mindsets , users leaning into change and tech teams focusing on user success the transformation becomes a shared journey rather than a forced initiative, ensuring smoother adoption and lasting business impact.
As part of digital transformation, key topics to consider for an effective evolution of business include:
1. Data-Driven Decision Making
→ Leveraging analytics, AI, and real-time dashboards to make smarter, faster decisions.
2. Cloud Modernization
→ Migrating legacy systems to cloud-native architectures for scalability, resilience, and cost efficiency.
3. Automation & AI Integration
→ Embedding AI/ML and robotic process automation (RPA) into workflows to boost productivity and innovation.
4. Customer Experience (CX) Transformation
→ Personalizing digital touchpoints using customer data, behavior insights, and omnichannel strategies.
5. Cybersecurity & Compliance
→ Prioritizing secure architectures, zero-trust frameworks, and data privacy to build trust and ensure regulatory alignment.
6. Digital Culture & Upskilling
→ Fostering a culture of agility, collaboration, and continuous learning to enable digital adoption.
7. Platform Ecosystems & APIs
→ Building modular, interoperable platforms that connect partners, tools, and customers efficiently.
8. Sustainability through Tech
→ Using digital solutions to optimize energy, reduce waste, and align with ESG goals.
The most effective transformations are holistic — aligning technology, people, and process around a shared vision for agility, value delivery, and long-term growth.
Simplification of business processes, automation, adoption of agile and SRE, migrating to public cloud.
To transform our IT landscape comprehensively, we've looked at everything from people, processes, to technology. Main topics include: service delivery transformation, infrastructure and system support, vendor management, business technology awareness, service catalogue review, IT governance and induction, knowledge management, IT operating model review, talent strategy, cross-training and upskilling, cloud enablement, business design architecture, IT security and application rationalization. AI and automation are explored within each of these topics.