Question for CIOs and heads of IT: What is the biggest challenge you face when you roll out GenAI to employees and why?

Number one issue is the creation of a governance that fully embraces today's complexity and the adherence to the governance. There are hundreds or thousands of AI website accessible through the internet and IT is not able to manage the access to those sites which in turn expose a huge risk that IP is suddenly available as the users did not consider that data is used for application learning.

Biggest risk is governance around responsible usage of the AI tools. Employees are notoriously ignoring standard written policies and given the SaaS nature of many AI tools, enforcing the AI policies is extremely difficult. How employees use AI tools, and what data they share? How do you know if confidential data is being used in GenAI prompts?

Employees used sensitive and proprietary data without realizing the implications when copy and paste in AI tools. Also they don't understand model limitations and recognize biases.