What’s a recent tech or software upgrade your org has implemented that had a positive impact on employee morale?
Sort by:
In our customer service area, we had a knowledge base that was not fully integrated with our call center solution, which is an integration of Salesforce Health Cloud/NICE telephony platform. It was a separate solution, and users had to go out separately during calls to leverage content. We moved to the Salesforce Knowledge Base for our solution, and now are able to leverage that content to pull in during calls, much of it using personalized logic. It definitely lifted morale to reduce those clicks and improve efficiencies!!! If we can leverage technology to reduce those clicks - it does have a direct impact on morale and productivity.
Passwordless login - Secret Double Octopus. Leveraging Mobile phones for login has made a positive impact
It sounds strange but the best change (benefit about this case) to increase the positivity of my teams has been the introduction of the convention with FitPrime (fitprime.com), provider of gym and wellness service.
Duress Messaging solution implemented at Behavior Health in-patient site.
Provides clinicians stealthy method for assistance with a patient and/or family.
We implemented and trained our users on Microsoft Planner for basic project management needs. This was highly beneficial as many users found tools like Project or other online tools too complex and underutilized.