We currently ended up having 3 Knowledge repository making it difficult to upkeep the search indexes optimized and continue offering a consistent user experience.  Any suggestions on best practices or tools that sit on top of them to provide an enterprise experience? 

Security Strategy & RoadmapIT Strategy & Roadmap
3.1k viewscircle icon2 Comments
Sort by:
Director of Enablement8 months ago

+1 for using a LLM as a chatbot, but with caveats.

A LLM like chatgpt will tokenise a response to generate a synthetic output, but is often prone to hallucinations. So you need to ensure that guardrails are up to limit the scope of potentially incorrect information; however it’s the future of KCS.

I’m currently testing this vendor as a cheap proof of concept. No way affiliated or endorsing, but it might be a good start for you as well before investing further: https://supportchat.link/

Co-Founder & CISO in Finance (non-banking)8 months ago

I’m sure you have heard this before but this is actually where AI (LLM) shines. You can hire a dev agency to build you a custom AI knowledge these days for 10-15k. You iwll be able to import all your knowledge repos and simply ask the AI your questions and it should be able to give pretty good answers.

Content you might like

We implemented Oracle HCM recently including Redwood.  Defining the long term plan for support, we face challenges with our Oracle Security knowledge depth specifically (defining and maintaining roles/ SOD/ SOX etc). Is there anyone who has experience in setting this up after a successful Oracle HCM plus Redwood implementation and would like to share best practices with me?

I'm looking for an open-source IGA solution, has anyone had any experience they can share?

Are CISA's current recommendations for preventing Maui ransomware attacks sufficient?

Yes, if followed correctly.39%

Unsure38%

No, there is still a significant risk.19%

Other (please tell us in the comments)3%

View Results

What are your thoughts around Sophos' acquisition of Secureworks? Do you think the collective Sophos would be good to combine endpoint management with incident response retainer?

Read More Comments

What is the most important factor for a successful CRM implementation?

Out-of-the-box integrations to other tools (e.g. Slack, Trello, Docusign)17%

In-depth knowledge library/training resources30%

Low-code/no-code integrations19%

Access to an implementation manager13%

Templated CRM configurations6%

Employee willingness to use11%

Executive willingness to use

Other (specify in comments)

View Results