Why does IT struggle to hold the board’s focus?
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If IT does not provide innovation and is a drive for new revenue and better customer experience then it does not deserve any boards focus.. it will only be seen as utility service… sadly that’s the case in many organizations, but its on the IT leaders to change that and bring attention and focus to the transformative and revolutionary role
IT can/should play in any organization
Lack of Innovation.
Lack of leadership
IT is often still viewed as a cost center. Until IT leaders proactively innovate to reduce cost and improve performance, they will continue to be perceived as such.
Our IT was 1.0% (one) of revenue. IT was absolutely viewed as a utility service
Only when it was IT products for sale did the board care
Or when there were IT Ransomeware or Compliance/Privacy issues
From my experience, when the Board is not focusing on IT, then IT is running as intended and achieving its objectives in supporting the business and helping the business in meeting their objectives and goals. (Most CIO/CTO is happy when the Board is not focus on IT). When the Board start focusing on IT then there are issues or potential issues in meeting business needs, performance issues (slow network etc.) and efficiencies, or security problems in areas in cyber.