How do you begin to think about improving your NPS score? Try to improve relationships with the detractors first, or do you engage the "moveable middle"?
David PearsonCSO at Level Five Selling, LLC9 months ago
I have implemented the NPS scores in three companies. NPS only tells part of the story. I've found that you need to have additional questions that will help you understand why they are scoring the level they are selecting. ...read more
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David Pearson, CSO at Level Five Selling, LLC at Level Five Selling, LLC | Gartner Peer Community