Ambassador
Jeremy Silver
Customer Success Leader/Consultant
United StatesVerified Community AmbassadorIdentified Expertise
Content Jeremy is Following
The software costs too much
It takes too long to set things up and getting started
There is just not enough time to introduce anything at all
It is not clear that there are any benefits for us
There is not enough good technology
No response
Automatic rejection
An interview with no follow up
Finding out you are the #2 pick
Other (comment below!)
J
Jeremy SilverCustomer Success Leader/Consultant in IT Services8 months ago
Hyper-personalization is possible, but AI is only as effective as the data it has access to. If teams aren't recording necessary information, AI can't generate highly personalized outputs. For AI to work effectively, it needs ...read more1
Jeremy SilverCustomer Success Leader/Consultant in IT Services8 months ago
The goal is to find ways to support customer utilization at scale, potentially through hyper-personalized email campaigns. While CSMs often follow up with customers to drive specific actions, understanding the nuances of ...read more1