Identified Expertise

  1. Cloud1

Content Jim is Following

Do you attend webinars anymore?

Disruptive & Emerging TechnologiesFinancial Management

Yes, regularly

Yes, occasionally

No

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Do you have remote employees on your team?

Talent Management & Performance

Yes

No

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In the shift to a product operating model in IT, where is the “product owner” role situated in this model? Does it sit in the IT organization or does it belong in the business functions?

Cloud
Jim ChapdelaineSVP, Technical Services at Central Bank in Bankinga year ago

If the "product" is IaaS, PaaS in IT. if SaaS probably in Business, but it depends on organization and who own the budget for products.

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If you are with a large, global firm ($20B+ revenue) that moved to a third party like US Cloud to replace Microsoft Enterprise Support, what was your experience?

Has anyone who was in the situation above moved back? If so, why?

CloudContact Center as a Service (CCaaS)
Jim ChapdelaineSVP, Technical Services at Central Bank in Banking6 months ago
We are not a large, global firm, but a US mid-size bank. We went to US Cloud 3 years ago and signed another 3 years with them late last year. We have been very happy with their service and the support we get from them. We ...read more
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Jim Chapdelaine, SVP, Technical Services at Central Bank at Central Bank | Gartner Peer Community