Ambassador
Michael Lovero
Sr. Manager at Love's Travel Stops
United StatesVerified Community AmbassadorContent Michael is Following
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As we navigate the evolving landscape of IT Service Management (ITSM) platforms, it would be interesting to learn about the diverse experiences and preferences of ITSM platforms shaping our industry. I am curious to understand the current trends and needs in ITSM and know how others are moving forward with adoption.
ServiceNow - ServiceNow ITSM
BMC - BMC Remedy ITSM
Cherwell Software - Cherwell ITSM
Ivanti - Ivanti Service Manager
Freshworks - Freshservice
ManageEngine - ServiceDesk Plus
Zendesk - Zendesk for IT
I don't use it but I am planning the adoption
I don't need it as standard ticketing system is enough
I have another player to point out.
8.9k views2 Upvotes9 Comments
Looking for information on Vendor Score Card. Looking for great examples of format and content. What works best, areas that add value and also what to stay away from. Any suggestions?
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