Ambassador
Steve Lamoureux
Strategic Banking IT advisor
CanadaVerified Community AmbassadorIdentified Expertise
Content Steve is Following
Do you trust the data & reports from the big analysts?
Yes
No
Sometimes
111.8k views123 Upvotes58 Comments
Are you happy in your current role?
Yes
No
Unsure
32.4k views18 Upvotes17 Comments
We built a full agent cockpit that is tied to our legacy core banking. As we plan to replace the old core by a new one, it will impact the call center as well. What solutions are currently implemented in your call center, particularly regarding the integration with your legacy core banking system, CRM, and call center software? As you plan to transition to a new core banking system, what have you learned from this process, and what aspects have been effective or ineffective in managing this change?
658 views
In your organization, how do you manage MIPS consumption? I would be interested to learn more specifically about the way you charge the line of business for their MIPS consumption. Do you blend FTE, fixed costs with the actual costs of MIPS?
1.3k views2 Upvotes1 Comment
Steve LamoureuxStrategic Banking IT advisor in Banking5 months ago
In house as well. We have a tool that we use for project/portfolio management that we could use, or something like an Asana as well would also work.
3
We don't charge line of business for MIPS and have no chargeback for technology in general.