Almost finalizing the first half of 2024. What is now your appetite for AI/GenAI application in your organization?

We have begun adoption of Microsoft CoPilot for Office 365 and some early testing of the Enterprise version of ChatGPT 4-o, both of which have enterprise license terms that state that they will not generally train their LLM on data entered in prompts.

Early adopters are very impressed with what these tools can do to increase employee productivity.

We put forth to all our employees a policy with guidance and cautions about the use of AI.

Same approach, observing market proposals and slowing implementing the cultural mindset for the approach.

We will continue to look at GenAi and how it can increase efficiency in our operations and how we can improve self service.

I think we have shifted from GenAI End-all-be-All, to a use case specific solution(s) roadmaps.  I have recently started to look at use cases for Operations & Support and divide them between, 1) able to use Gen AI as is (ex. knowledge article writing) vs 2) Require training with our data (ex. auto generate workplans for app updates).

AI  continues to take center stage. Technology leaders should start crafting AI Strategic plans and roadmaps to align with the opportunities and challenges.