What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Customer Relationship Management (CRM)IT Strategy & Roadmap

Lack of communication23%

Tool is not adopted organization-wide30%

Lack of integration47%

Cost39%

Unclear objectives27%

Poor data quality28%

Implementation time is too long20%

Incorrect deployment type16%

Lack of training17%

Lack of resources13%

Lack of leadership oversight12%

Lack of scalability5%

Other (please list in the comments)

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Director in Manufacturing3 years ago

Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions

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What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply. | Gartner Peer Community