What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Lack of communication22%

Tool is not adopted organization-wide28%

Lack of integration42%

Cost36%

Unclear objectives25%

Poor data quality25%

Implementation time is too long22%

Incorrect deployment type21%

Lack of training19%

Lack of resources12%

Lack of leadership oversight11%

Lack of scalability5%

Other (please list in the comments)

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Director in Manufacturing3 years ago

Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions

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Statement coverage30%

Branch coverage42%

Fault-exposing potential40%

Risk-based prioritization50%

Requirements-based prioritization36%

Model-based prioritization15%

Other1%

Don't prioritize1%

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Line of business leaders26%

Independent innovation teams57%

Not sure12%

It depends (please explain in the comments)3%

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