What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.
Lack of communication22%
Tool is not adopted organization-wide28%
Lack of integration42%
Cost36%
Unclear objectives25%
Poor data quality25%
Implementation time is too long22%
Incorrect deployment type21%
Lack of training19%
Lack of resources12%
Lack of leadership oversight11%
Lack of scalability5%
Other (please list in the comments)
416 PARTICIPANTS
Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions