Is your company using a workflow/ticketing tool like ServiceNow or Freshworks - if Yes, how many overall tickets do you have per months? Comment if you are processing those tickets inhouse or if you have a service provider doing it for you? how automated? enough?

Data Center and Cloud Infrastructure Infrastructure

<5000/month27%

5000/month -10000/month58%

>10000/month9%

I don't know but a lot !4%

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Strategic Banking IT advisor in Banking2 years ago

We're processing the tickets in-house. Tickets come from various sources such as:
- End-users issues with VPN, Office, Outlook and similar general used tools
- End-users Issues with specialized tools (banking solutions, accounting apps, etc.)
- etc.

These sources are then resolved or investigated by different internal groups.

Head of Enterprise Applications in Software3 years ago

We use Jira Service Management, less than 5000 tickets per month, all team in-house.

CIO in Government3 years ago

Service Now is the central tool of our operations efficiency goal.

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