How have your Centers of Excellence (CoEs) contributed to the success of your organization?

Process Management

Improved efficiency and productivity22%

Increased innovation and competitiveness50%

Reduced costs18%

Improved customer satisfaction7%

Other (please share)3%

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Managing Partner in Miscellaneous2 years ago

8 times out of 10, this is a wasted effort and yields no tangible result.

1 time out of 10, it does more harm than good, empowering prima Donnas and hampering creativity and autonomy by teams.

1 time out of 10, it is a total game changer and yields orders of magnitude ROI by empowering and supporting teams without becoming the IT Police or center of control.

The key is that the CoE is an internal consulting and support organization whose charter is to help and enable and guide - not to take control by force and “lay down the law.” This is where we see many companies get it wrong, at least when it comes to a cloud CoE.

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How have your Centers of Excellence (CoEs) contributed to the success of your organization? | Gartner Peer Community