What is the primary way your organization anticipates using AI agents within the next 12-18 months?

Applications & PlatformsCloud

To automate routine tasks and workflows (e.g., scheduling, data entry, basic customer/patient service inquiries)24%

To enhance decision-making through advanced analytics and insights generation (e.g., risk assessment, market forecasting)44%

To create new products, services, or customer/patient experiences (e.g., personalized recommendations, virtual assistants)22%

To improve cybersecurity and fraud detection (e.g., threat analysis, anomaly detection)10%

We are not currently planning to implement AI agents within the next 12-18 months

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CIO in Education6 months ago

We are driving to use AI to pressure test products and services through simulation testing as well as to provide insight into new product development.

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