Do you train your more technical staff in business communication?

Yes, I coach my staff on how to speak to business leaders50%

No, but we encourage technical staff to develop those skills on their own46%

No, we don’t offer any support in this area4%

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CTO in Healthcare and Biotecha year ago

As a humane leader I always train my team with the best way to convey business messages in any possible form.

Besides being the right thing to do, it is part of a vast soft skills set I want them to know and use.

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We are currently using AI in our contact center18%

Our data is not easily/fully accessible between departments41%

We use conversational AI for web chats, but not for telephony22%

We just can't justify the investment15%

Other (please comment)1%

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Free of charge to all customers18%

Custom service modules or packages (add-ons)53%

Selective applications (only strategic customers get CS free of charge)19%

Tiered pricing6%

Other2%

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