Does anyone ever find themselves in a situation where you need to delegate a task laterally, instead of down to a direct report? Curious how others handle having to make a request where success depends on needing to rely on a peer outside IT.

1.7k viewscircle icon1 Upvotecircle icon2 Comments
Sort by:
Chief Information Officer in Education7 months ago

I would be surprised if this isn't a common task for IT leaders.  We often need our business partners to work with us to deploy the systems they need and to help support the systems we need.  I wouldn't think of it as delegating but would ask them to partner with you in the project identifying for them what is in it for them, ie how the outcomes benefit their department or the organization as a whole.  

To me, delegation CAN mean telling someone to do something when in this case you need to ask.  

Chief Information Technology Officer in IT Services7 months ago

as an IT Director in a municipal environment, I often find myself in this situation. Many of our digital transformation and cybersecurity initiatives require strong cross-functional collaboration, where I need to delegate tasks to peers outside of IT (legal, communications, citizen services, finance, etc.). In these cases, I rely on a partnership-based approach: I make sure to clearly communicate the strategic context, articulate the shared goal, and recognize my colleague’s expertise. This helps foster engagement and mutual trust, even without a formal reporting line. In my experience, influence and clear communication are far more effective than hierarchy in these scenarios.

Content you might like

No clear purpose16%

No business outcomes or KPIs identified35%

No sense of urgency43%

No incentive to transform29%

Lack of communication26%

Lack of prioritization27%

Incorrect prioritization19%

Insufficient team empowerment16%

Not enough change agents7%

Other (please specify)1%

View Results

Reputational cost w/ client relationships25%

Cost of customers migrating away from the company34%

Cost of hiring consultants to mitigate further threats23%

PR cost for reputation blow8%

Cost of compensation claims and fines5%

Other (share below)1%

View Results