What are the best ways to support your software staff during volatility? What can leaders do to help them deal with feelings of uncertainty?

When dealing with uncertainty and fear, the goal should not necessarily be to comfort, but rather to provide a sense of control. Giving staff responsibilities, ownership, and some degree of control — even if it is small — can help reduce feelings of uncertainty. This empowerment allows team members to feel more secure and engaged, even during volatile times.

Leaders should encourage knowledge sharing and collaboration through workshops, training sessions, and cross-functional projects. This helps staff feel motivated and integrated within the organization. Addressing feelings of uncertainty also requires attention to mental health. Providing access to resources such as employee assistance programs can help staff manage stress and uncertainty more effectively.

When there is volatility and friction in the environment, especially due to economic conditions, the first priority is to maintain transparency and clearly communicate the current situation to the team. This builds trust within the team.

Cultivating resilience is also crucial. Teams must be able to adjust, adapt, and move forward quickly in volatile conditions. Building resilience helps the team stand through challenging situations without significant trade-offs. Leading by example is another important aspect. It is not enough to simply present the current situation; leaders should also show the team the direction in which they are heading. This can involve prioritizing tasks effectively, demonstrating how to handle friction, and iterating on strategies as needed. Over-communicating can be helpful in these circumstances, ensuring the team fully understands the current conditions and the approach being taken.