Digital transformation isn’t just about new tools, it’s about changing how teams work. Key lessons I’ve observed: 1. Start with process bottlenecks, not technology 2. Empower cross-functional teams 3. Measure outcomes, not outputs   What has been the most surprising lesson your teams have learned during a transformation?

I agree that mindset and trust are critical.
Another lesson we’ve seen in the health sector in Oman is that adoption requires continuous reinforcement even after go-live. Without it, usage quickly drops. We also learned that one size doesn’t fit all. Tailoring the change approach to different regions and roles makes a big difference in sustaining transformation.

One of the most surprising lessons we learned is that transformation usually challenges people more than systems. The tools themselves worked as expected, but the real shift came when teams realized they had to change long standing habits and ways of collaborating. It taught us that adoption isn’t just about training, it’s about trust and communication. Once people felt included and understood why the changes mattered, the progress accelerated.

I agree with you. In my experience the most important and most difficult to change in any transformation is the people's mindset. Structures and technologies influence but the main catalyst or stopper is the attitude and mindset of the people involved.