How do you see AI benefiting IT departments and managed IT services provider in the future? Will it eliminate jobs or shift jobs in positions to work with AI?

AI will definitely make working easier. It can take up long, boring works and allow us to work on more productive things.

We use AI in monitoring our network for changes to baseline behavior by both machines and users.  Unlike signature based cyber tools, AI ensures that you are able to detect anomalies even if it has never been seen before. 

At this moment, it's a productivity enhancement tool.  That will lead to the elimination of some jobs, but like most technology, it will create more than it eliminates.  It's a shift, not an overall elimination. The challenge is that shift. Transitions are difficult and not everyone will do well with it.  The long term challenge is the growing divide between people who are technically savvy and those that aren't.

maybe not eliminating but automating the mundane tasks and free up resources for differential work 

I absolutely believe the latter— within any department, at any org, AI will be a implemented in some fashion. If you think of AI as the co-pilot, you/your team/IT service providers — as the pilot…it’s playing together nicely, not with fear of artificial intelligence taking positions.

Change management comes into the convo from here too- who is enduring people are learning how to work with the AI, leveraging the human touch alongside of it? (Vital!) — enablement is huge, ensuring that education is of the utmost importance is key!