If a major incident occurs, how will you keep lines of communication open? Do you have a dedicated bridge channel?

Business Continuity & Disaster RecoveryCollaboration Solutions
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Director, SRE & Global Cloud Operations in Telecommunication3 years ago

We have an internal bridge open for major incidents and follow our standard process to do 15-30 minute updates to the slack channel and the external status page. 

PMO – Engineering in Software3 years ago

In case of incident occurs, there are disaster management procedure to follow. The line of communication are in place through cellular services/ISP/physical colocation. 

Director of Information Technology in Education3 years ago

Slack, which we purposely did not link to SSO in case those go down (which has happened a few times).

CIO in Education3 years ago

If an incident occurs we have a team that would assemble with representatives across the org. We drill this monthly. Communications are not an issue since much of it is done in person at one of three locations or using teams. 

Director of IT in Manufacturing3 years ago

We do not use a dedicated bridge channel. Teams is used to communicate within the IT team. Backup plan is to use direct messaging or phone calls.

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