Why are a large percentage of IT Execs in this community not investing in RPA? Is RPA relevant to most industries?

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Director Strategy, Planning & Innovation in Software6 years ago

At Cisco, we call it Digitization (vs. RPA). First we look at simplifying and streamlining and then we automate. If you automate first then you still end up with a complex solution vs. asking the tough questions up front about policy and process... getting those sorted out and then automating. Also we incubate (manual/pilot) at first and only automate if we need to scale or if there is a long term process that is created.Probably already read this, but if not here's a good article from last year:  https://www.cio.com/article/3236451/business-process-management/what-is-rpa-robotic-process-automation-explained.html

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CxO and Startup Advisor in Software6 years ago

I feel like most of the investment in RPA is being driven by the BI & Analytics side of the house and not IT. This could be a knowledge gap but it’s also potentially due to many IT departments are still viewed as operations focused Vs business value drivers. One could argue that the best way to move this forward within IT is to build partnerships with those parts of the org that may be using RPA and to automate more. Another alternative is to make this an actual objective and run a POC with a product that is focused on RPA.. suggestions?

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Founder/CTO in Hardware7 years ago

I see IT leaders investing. They are investing on RPA within their own environment as well as working with the LOB's to help them use RPA tools to automate processes. I started backing 2014 as we were looking for ways to automate process with highly repetitive tasks. I have seen companies across industries working on RPA initiatives. Yes, there has been mixed results by some people but that usually can be traced back to to not understanding the cost savings for each RPA implementation.

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Why are a large percentage of IT Execs in this community not investing in RPA? Is RPA relevant to most industries? | Gartner Peer Community