Identified Expertise

  1. Disruptive & Emerging Technologies2
  2. Culture & Values1

Content Ken is Following

Do you trust the data & reports from the big analysts?

Strategy & Architecture

Yes

No

Sometimes

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Office 365 or Google suite for global business? If you moved from one to the other, what were some of the reasons? What worked out well or not so well?

End-User Services & CollaborationApplications & Platforms

Office 365

Google Business Suite

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Looking to hear from other organizations (especially government) on how you are funding rapid application development work while ensuring that funding questions aren't slowing down the intake process?

Business ApplicationsNo-Code
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Does your team embrace new/emerging technologies with excitement, or are they showing signs of fatigue? How do you keep that energy from plateauing?

Culture & ValuesDisruptive & Emerging Technologies
Ken MerkelDirector of IT at City of Edmonton in Government3 months ago
It's honestly a bit of both. We all love to try new things, but until we can clear as much "business as usual" from our plates, the reality of fatigue is real. Tying anything new that we do to how and where it's adding value ...read more
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What are some signs that indicate the IT operating model isn't well-defined, even if the org chart looks perfect?

Team & Organizational Design
Ken MerkelDirector of IT at City of Edmonton in Government2 months ago

Usually overlap of functions or some functions without responsible. When your metrics (SLAs) looks good but you still get a lot of escalations about simple tickets...

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Ken Merkel, Director of IT at City of Edmonton at City of Edmonton | Gartner Peer Community