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Suzanne Engels

VP, Growth and Client Experience at JMA Resources

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How useful is your LinkedIn feed to you as a professional?

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6.8k views1 Upvote7 Comments

As your priorities may have shifted because of COVID, how much is that changing your talent needs or approach?

People & Leadership End-User Services & Collaboration

None

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We have to rethink a lot or everything

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1.6k views1 Upvote

What strategies have proven most effective for your IT teams in scaling infrastructure and services to support rapid business growth while maintaining exceptional client experiences?

Infrastructure Peer Insights

Suzanne EngelsVP, Growth and Client Experience at JMA Resources in IT Services8 months ago

At a previous company, our strategy was to leverage self-service to enable teams to move at or faster than the speed of the market. We identified and then associated common deployment patterns with business needs (SLAs, availability ...read more

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In my experience, when an organization lacks an effective IT demand capacity model, several challenges can arise: resource imbalance, missed deadlines, budget overruns, quality issues, stakeholder frustration and risk of burnout to name a few. To mitigate these challenges, it seems organizations should invest in effective demand capacity models. How do you ensure effective capacity planning and management in your IT projects? What tools or strategies do you rely on to balance demand and capacity, prevent resource overutilization, and meet customer requirements?

Relationship Management

Suzanne EngelsVP, Growth and Client Experience at JMA Resources in IT Servicesa year ago

We rely heavily on Agile methodologies to balance demand and capacity in our company

What advice would you share with anyone working in the US Public Sector? With the transformations ongoing, what should leaders be focusing on in order to keep pace?

News Peer Insights

Suzanne EngelsVP, Growth and Client Experience at JMA Resources in IT Services4 months ago

It's a troubling time for public sector employees, and they should at least view outside opportunities and upskill. Now is the time to make that network.

What skills do your junior tech staff need the most help building? Do they have technical skill gaps, or are they missing key soft skills?

Talent Management & Performance Mentoring & Coaching

Suzanne EngelsVP, Growth and Client Experience at JMA Resources in IT Services2 months ago

The answer is yes to both.

Technically, as juniors, they struggle with troubleshooting. The critical thinking process of troubleshooting is not built yet and doesn't seem to come from anywhere. It's not taught in ...read more