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Enterprise & IT Service Management (ITSM)

About this topic

IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions.

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How are U.S. CISOs Addressing Liability Risk?

New regulations taking effect in the U.S. mean that cybersecurity leaders could face legal liability in the event of an incident. What strategies are they using to protect themselves?

How are U.S. CISOs Addressing Liability Risk?

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Is stability / uptime a concern for you with your cloud provider?

Thinking back to AWS' major outage in 2017, shouldn't we be past these issues? https://www.zdnet.com/article/ibm-cloud-outage-downs-customer-websites-globally/?ftag=TRE-03-10aaa6b&bhid=29349190877791638188562104926226&mid=12873514&cid=2259891406

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What is your primary deciding factor in adopting enterprise search?

TCO18%

Pricing24%

Integrations20%

Alignment with Cloud Provider8%

Security12%

Alignment with Existing IT Skills4%

Product / Feature Set9%

Vendor Relationship / Reputation

Other (comment)

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Does having a background in IT Support benefit an executive IT leader?

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Can over-provisioned access become a major concern for your cloud security posture?

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How can IT be impacted by a private equity acquisition?

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When it comes to a generic Enterprise Service Desk, what percentage of Tier 1 issues will be solved by AI bots rather than humans in 4-5 years?

>90%11%

50-90%54%

25-50%24%

<25%11%

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Do you know all of the devices on your network?

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Open Response: What SaaS tool could you/your organization truly not live without?

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How can enterprise-level organizations achieve startup speed when it comes to their digital transformation efforts?

What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

Cost of RPA products24%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes26%

Lack of RPA code maintenance resources4%

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What are the biggest issues within IT that weaken cybersecurity efforts?

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Can RPA increase shadow IT?

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According to ITIL 4, why is the four dimensions of service management focused on products and services and not on the service value system (SVS). Should these components and factors be considered at the system level? What do you think about it?

Is technology driving business processes, or is business process still influencing technology?

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Can constraints on IT lead to bottlenecks?

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What are the most common mistakes that enterprise architects (EAs) make?