What channel do you believe your customers would prefer for communicating with the sales reps on your team if you were to survey them today?

Customer Engagement

Over the phone29%

Via email26%

On a video call29%

In person6%

No sales rep - prefer self service9%

34 PARTICIPANTS

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President of Strategic Growth in Services (non-Government)a year ago

I think many would say they prefer self-service or a video call, but most value/impact is nearly always achieved when f2f. Especially since the pandemic, however, f2f feels a little trickier to make happen.

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