Customer Engagement
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Community Posts
By demonstrating how the product/service works and will help my organization36%
By providing a free trial of the product/service59%
By providing training for IT and product users54%
By providing strong customer service41%
By providing consulting services18%
Other (please share below)4%
External (i.e. Customers, patients)68%
Internal (i.e. workflows, customer facing)31%
When you’re triaging product issues, what type of problem takes top priority?
What's the best way to communicate to customers during an unscheduled outage to limit reputation harm?
None, we don't perform vendor security reviews6%
Very little, our vendor reviews are mostly a box-checking exercises36%
Sometimes vendor security reviews delay purchases but they don't change outcomes29%
Vendor security reviews break ties between equal vendors15%
Vendor reviews make security a key buying criteria12%