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Customer Engagement

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How are U.S. CISOs Addressing Liability Risk?

New regulations taking effect in the U.S. mean that cybersecurity leaders could face legal liability in the event of an incident. What strategies are they using to protect themselves?

How are U.S. CISOs Addressing Liability Risk?

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Rathik Pathak

JM Financial Services Ltd

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Community Posts

Do you see a disconnect in the feedback cycle between the product and the customer at your organization?

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When you’re triaging product issues, what type of problem takes top priority?

Gen Z is entering the workforce and many companies need to hire them. Would you consider student loan repayment assistance in addition to competitive compensation to help lure Gen Z to your organization? If not, what are you doing to hire and retain them?

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If you like the technology and product, how do you deal with a vendor salesperson (or another company contact) that violates your beliefs or values? i.e. acts disrespectful to you or your team

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What are the pros and cons of Adaptive Cards? Please share your experience.

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Do you agree with this prediction from Gartner? By 2026, 80% of organizations pursuing a '360-degree view of the customer' will abandon these efforts because they flout data privacy regulations, rely on obsolete data collection methods, and erode customer trust.

Strongly Agree5%

Agree61%

Neutral23%

Disagree9%

Strongly Disagree

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Does IT need a voice of the customer (VoC) program for internal IT customers?

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What's the best way to communicate to customers during an unscheduled outage to limit reputation harm?

Where should you begin when designing CX architecture?

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What were the buying experiences that most impressed you?

How do you work design thinking into your organization and your leadership?

How can we shift consumer behavior to encourage more sustainable practices?

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What best practices have your IT department found for strategic business stakeholder engagement? How do other departments like to hear from IT (ex. QBRs, monthly reports, collaboration channels, etc)? What do other departments like to hear about from IT in order to facilitate transparent collaboration around strategic portfolio management?

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What are the worst customer experiences you’ve had?

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How do vendor security reviews influence technology purchases?

None, we don't perform vendor security reviews6%

Very little, our vendor reviews are mostly a box-checking exercises37%

Sometimes vendor security reviews delay purchases but they don't change outcomes29%

Vendor security reviews break ties between equal vendors15%

Vendor reviews make security a key buying criteria12%

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Are you using AI to create marketing content? If yes, please share name of your provider in the comments section.

Yes32%

Planning to45%

Evaluated but did not deploy13%

No plan to use AI9%

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