Which is most important when hiring a vendor?

Quality & Delivery time17%

Pricing & Delivery time35%

Pricing & Quality18%

All of the Above28%

Other (comment below!)

304 PARTICIPANTS
4.4k viewscircle icon2 Upvotescircle icon3 Comments
Sort by:
VP of Sales2 years ago

Pricing, Delivery time, quality and a compelling business case the vendor will stand by

CSO2 years ago

I think it depends on how the category is rated in your category management matrix.  To assist you can do a reverse Porter as the buyer and determine your influence in the category and your dependence on it.  That should be a huge guide to determine the correct evaluation criteria.

C-Suite in Construction4 years ago

All of the above & trust + reputation

Lightbulb on2

Content you might like

Great, we are very happy with them42%

Feel more like a contract than a mutual commitment18%

More about the "how" and less about the "what"26%

More about internal service management than about the customer12%

View Results

Very concerned 13%

Concerned46%

Neutral22%

No surprised 26%

Excited 8%

Other (comments are waiting you)

View Results
Which is most important when hiring a vendor? | Gartner Peer Community