Is anyone on your team worried about AI taking their jobs?
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My husband and I recently had an interesting conversation about this. He said, "They said AI would take the mundane, boring, low value tasks and automate them so we'd have more time to thing creatively and make art. Instead, AI automated the creative work and left the boring stuff behind."
It was an interesting perspective, but also one of someone not in tech.
I worked for an AI and Machine Learning automation software company and the mundane and unfulfilling tasks about data collection, cleaning, and model testing wear automated with machine learning. This meant that our customers could take mass amounts of data and test a near limitless amount models to find the one that worked best. That freed them up to think more strategically about their data and surface more recent and relevant data an insights to leaders so they could also think strategically.
I think this is closer to the reality we're going to experience, at least in sales. I see a world where we leverage AI to assess deals for risk, better tailor our outreach and pitches, assess account health, etc. But, I also believe that sales is both art and science and, despite what we think, humans are far more complex than an AI model or algorithm could predict.
Unless you manage a team of order takers and/or underperformers, I'm not sure any truly great sellers should be worried about losing their job to AI.
This might be an unpopular opinion, but I think it is going to happen and a pretty big and fast rate. If you want an unflitered view there is an Article form the Atlantic called "does sam altman know what he's creating." It is behind a paywall, but is worth a read. I read it over the weekend and there are some really eye opening details. I am huge fan of what is possible with AI, however we need to be aware of the downside as well.
Not that I know of. Finance and accounting are rooted in the reality and accuracy of numbers. There is no room for "hallucinations" and therefore human intervention is still needed ... for now.
The Head of AI Development at my organisation presented to my whole Audit and ICS team earlier this week and the sense coming back from them was one of excitement rather than fear as they see opportunities to enhance what they do rather than replace them. We've already developed some simple use cases around report writing (e.g based on the findings asking the system to write a management summary) and development of training specific materials which are in the process of being implemented but the team identified lots of other use cases in the actual audit processes which they felt would assist them greatly and increase the level of assurance that they can give to the organisation, a good example being the analysis of big data. We're at the beginning of a journey on this and have started with some simple, but effective and impactful, use cases. Identification and implementation of more complex use cases is on our agenda but as I said previously the sense is one of excitement.
Yes. I suffer from a tremendous amount of AI anxiety given the rate of change.
On the other hand, nobody has ever complained about having more free time to do the more exciting activities they don't get to do stuck in repeat work.
If you spend all day manually keying invoices, you should be worried.
If you've got more to give than you currently are due to time / resource constraints, then no reason to be worried just yet.
Does anyone have a differing view?