When evaluating the progress of your team, which metric do you frequently refer to as a barometer of success?
Sort by:
MTTR, # of Kaizens Completed, Ratio of Risk to Issues, Change, Cust. Registered Kudos, Completed PIRs & AARs, and Knowledge Views.
Our customers sentiment reached homeostasis at 4.95/5 with 50% completion. We have had to find other telemetry in customer value.
Depends on the work that you and the team is doing...I work in customer success...internal KPIs are NRR and GRR. Customer KPIs are value generated with our solution.
Business OKR with aligned KPI's
As someone who runs a professional services business, I always wanted to look beyond the traditional (and inconsistent) measures of utilization and pure revenue.
As a result, I've broken down the KPIs for our leaders to include:
- Productivity (how utilized our their teams % staffed on client engagements)
- Revenue per person per week (measures relative contribution) for their projects
- Sales contributions, specifically those working with other leaders (partnership sales)
- Client satisfaction scores (NPI-based)
- 360 evaluations
- # of "good leavers" in the year i.e. # of high performers who left
- Contributions to knowledge (internal lunch and learns, public webinars, speaking, blogs, etc.)
Admittedly at one point I had more than 12 KPIs which was too much. We whittled it back to this.
A business related metric, a productivity one and employee engagement. That trio. Eg for a digital product/saas , newly generated revenue, time to market of new features and pulse employee engagement score.