We are currently going through ITT for our IT managed services. One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal. i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner? Commercials are comparable but I don't know if I'll get a better "service" contracting direct. Has anyone had a similar thoughts?
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It is only the licence management, we would keep the "service" via the support partner. My logic is that there is a value in having that direct relationship with servicenow to help guide what is available. <br><br>we dont get much strategic leadership from the support partner - very operational
then the other comments regarding a more simplified vendor landscape seems the right direction, assuming the cost models are similar.
To me this is a no brainer !! Always minimize stickiness by controlling the infra/cloud/software/saas directly .. so you can internalize or change provider as needed .. to many clients complained of the fact they have been stuck with a managed service contract for 3/5 years and not been able to decide anything anymore ..
that is the basis for my thoughts! thank you for the feedback
David, are you looking for only license management or are you also looking for Service Now platform support through this partner?