We are currently going through ITT for our IT managed services.   One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal.  i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner?     Commercials are comparable but I don't know if I'll get a better "service" contracting direct.   Has anyone had a similar thoughts?

Outsourcing & Managed ServicesEnterprise & IT Service Management (ITSM)
1.4k viewscircle icon1 Upvotecircle icon5 Comments
Sort by:
VP of IT in Finance (non-banking)3 months ago

David, are you looking for only license management or are you also looking for Service Now platform support through this partner?

2 Replies
no title3 months ago

It is only the licence management, we would keep the "service" via the support partner. My logic is that there is a value in having that direct relationship with servicenow to help guide what is available. <br><br>we dont get much strategic leadership from the support partner - very operational

no title3 months ago

then the other comments regarding a more simplified vendor landscape seems the right direction, assuming the cost models are similar.

CEO and co-founder in IT Services3 months ago

To me this is a no brainer !! Always minimize stickiness by controlling the infra/cloud/software/saas directly .. so you can internalize or change provider as needed .. to many clients complained of the fact they have been stuck with a managed service contract for 3/5 years and not been able to decide anything anymore ..

1 Reply
no title3 months ago

that is the basis for my thoughts! thank you for the feedback

Content you might like

What is your typical weekly work schedule look like?

< 40 hrs12%

40 - 55 hrs68%

56 - 65 hrs20%

66 - 75 hrs7%

76 - 85 hrs1%

> 85 hrs

View Results

I'm keen to understand what other companies name their 'infrastructure and operations' department. A recent change has led to a team merge, and the team themselves aren't enthralled by the department name, Infrastructure & Operations. Team responsibilities include: Enterprise technology (Cloud compute, collaboration tools, Operations and Service Desk) Development experience (Cloud hosting, code mgt, deployment pipelines, APis etc) 

Read More Comments

What is a "must have" meeting for you or your team? If you can please share why/what makes it so great - topic, frequency, etc. - I'm looking to brainstorm some fresh opportunities for my group.

Read More Comments

In the next 6 months, which will your company do?

Invest more in eCommerce32%

Maintain the current investment in eCommerce63%

Invest less in eCommerce4%

View Results

Which tech conference do you intend to attend in person next year or have already participated in this year, and what motivated your choice?

Read More Comments