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Outsourcing & Managed Services

About this topic

A Managed Service Provider (MSP) is a strategic partner that organizations outsource to for ongoing, proactive management and optimization of IT infrastructure, applications, and security. By leveraging automation and expertise, MSPs deliver managed services that help organizations achieve business goals, reduce risk, and innovate across on-premises, cloud, and hybrid environments under defined service agreements.

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Sept 2024

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New regulations taking effect in the U.S. mean that cybersecurity leaders could face legal liability in the event of an incident. What strategies are they using to protect themselves?
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JM Financial Services Ltd

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We need help automating and streamlining our tax withholding process for payments made to foreign suppliers who provide services to our US-based entities.  Our Accounts Payable team is responsible for assessing the appropriate withholding tax in these situations. Our goal is to reduce manual work and errors. We're looking for partners who can provide automation solutions or manage this process for us. Any recommendations or expertise in this area would be appreciated.

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What advice would you give IT leaders looking at outsourcing?

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What’s the most effective approach to outsourcing: the partner model, or the direct model?

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How do you determine when to use insourcing vs outsourcing?

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What are the warning signs of a dysfunctional partnership?

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How should startups respond/pivot to the pandemic?

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Do companies that outsource IT end up losing their best employees?

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How does your organization prepare/handle a CIO departure? Or for any key IT member. What procedures or advice do you have in place proactively? Specifically to manage an abrupt decision.

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What is your organization's approach to data and analytics?

We have a centralized data and analytics team that provides data and analytics services to the organization.27%

We have a decentralized data and analytics team that provides data and analytics services to the organization.52%

We have a data and analytics team, but it is not clear how it is organized.7%

We do not have a data and analytics team.12%

Other (please explain in the comments).

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Have your KPIs for your team changed with remote working? Are you enhancing / or altering the way you're tracking productivity? How (any good tools)?

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Will the pressure from recent major ransomware attacks add to employee burnout in an industry that already faces a talent shortage?

Yes65%

No24%

Unsure9%

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If your resources are fully remote, does it matter if they're insourced or outsourced?

Yes60%

No24%

It depends (please specify in the comments)11%

Unsure3%

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Are you being pushed to move your talent offshore?

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We are using a very strong provider for Pen Testing - top right quadrant for sure. However, as we continue to expand and have more requests for pen testing, the current solution is becoming quite expensive. We are investigating Pen Testing as a Service or other more automated/AI enhanced testing. Are others are leveraging these types of services, and how do they feel they compare to traditional human penetration testing?

We are running into a problem getting skilled resources to manage our BMC Control-M platform.  Any suggestions for a high-quality managed service provider that could take on this work for me?

Has anyone worked with a third party for SFIA adoption? Experiences/recommendations?

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