Peer-Driven Insights

Outsourcing & Managed Services

About this topic

A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center.

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Community Posts

What's a quick win for optimizing spend? What's been your focus or "lowest hanging fruit"?

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What sort of problems have you encountered by outsourcing?

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Who's more responsible for outsourcing technology? The CTO or CIO?

CIO77%

CTO22%

How do you track the performance of your third-party/outsourced partners?

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What has your experience been with managed service providers (MSPs)?

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What is your biggest pain point when outsourcing IT/software jobs?

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How do you differentiate your services in an enterprise when the market is so crowded?

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Is Penetration Testing and Vulnerability Assessment becoming a saturated market? Are companies open to outsourcing the services or would they prefer to build an in-house team?

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How much of your security do you outsource today?

None20%

<25%49%

25-50%21%

51-75%6%

>75%2%

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What tools/services do you use for CTEM (continuous threat exposure management)?

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When it comes to outsourcing and managed services - which services do you completely outsource (e.g., L1 Help Desk, Windows Servers support, etc.), which one you used managed services (your people in charge but a vendor runs the team based on SLAs, e.g., Cloud engineering) and which ones you always keep in house (FTEs and staff augmentation, e.g., strategy and architecture)?

In the future, over 50% of any organization's workforce will be remote at any given time.

Agree84%

Disagree15%

Can you recommend any effective MSSP collaboration strategies? How do you work with the provider in a way that allows you to maintain control over your security operations but still benefit as much as possible from their enhanced detection and response capabilities?

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We are using a very strong provider for Pen Testing - top right quadrant for sure. However, as we continue to expand and have more requests for pen testing, the current solution is becoming quite expensive. We are investigating Pen Testing as a Service or other more automated/AI enhanced testing. Are others are leveraging these types of services, and how do they feel they compare to traditional human penetration testing?

Does anyone have any experience implementing an Electronic Medical Record at national level across multiple health care institutions ? What strategy did you adopt? How did you approach the requirement gathering, design, and implementation processes? What were the main challenges you experienced?

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Do you have an example of a recent IT project where delegating the assignment was particularly difficult? What lessons did you learn from the experience?

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