If you have Service Now what are you looking to improve or invest in the next six months?

Applications & PlatformsEnd-User Services & Collaboration

Incident & Task23%

Problem & Change50%

Knowledge46%

Catalog28%

Continues Service Improvement (CSI)21%

Project & Risk16%

Automation18%

Integrations with other Systems14%

Customer Sentiment (CRM)1%

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Senior Vice President - Advanced Engineering & Data Analytics in Manufacturing2 years ago

All of the above

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no title2 years ago

Well, picture this: I gave the old "let's smile and conquer" approach a whirl and all of the above too, once. But the team's response? They compared it to building planes mid-flight, swapping them out for older models, all while navigating treacherous mountain ranges, tempests, and alligator-infested jungles. Yep, you guessed it, a solid 18 months of an epic Sisyphus digital journey! We managed to escape one system, hop onto the new platform, toss in some fancy features, and even dabbled in modules that we lacked any sort of user manual or experience will tackling 20,000 contacts a month. Now? My mission is simple - aiming to gracefully mature and sustain our practices and take a strategic respite. 

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Has anyone implemented Zelle directly with EWS (Enterprise Web Services) instead of going through a reseller-hosted experience? What were the biggest architectural, compliance, and operational challenges you encountered, and how did you address them? Can you please share your views on below...

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HashiCorp (Terraform, Vault, Packer, etc.)22%

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If you have Service Now what are you looking to improve or invest in the next six months? | Gartner Peer Community