What is your organization’s roadmap for Experience Level Agreements (XLAs)?

End-User Services & Collaboration Enterprise & IT Service Management (ITSM)

Implemented or implementation in progress13%

Implement in the next 12 months50%

Implement in the next 3 years24%

Will not implement for now6%

Don’t know5%

228 PARTICIPANTS

2.4k views2 Comments

Sort by:

VP of IT in IT Servicesa year ago

Hi, I would also like to connect with anyone in the process of implementing XLAs.

VP of ITa year ago

Hello. If you are in the 13% implementing now, would love to chat.

Content you might like

Which tech conference do you intend to attend in person next year or have already participated in this year, and what motivated your choice?

How do you approach managing multiple enterprise systems (ServiceNow, Workday, Oracle, SAP, Salesforce) that all want to leverage AI? How do you handle security and infrastructure complexity, and do you see a role for an agnostic AI orchestrator?

Which sectors are more likely to experience a slow down in AI innovation as a result of the developments in AI regulations?

Banking14%

Mining30%

Manufacturing14%

Education25%

Healthcare37%

Construction7%

Transport, FMCG & Logistics12%

Legal Services28%

Insurance Services47%

Accounting & Audit Services18%

Consulting Services28%

Government Services32%

Telecommunications40%

Retail & E-commerce20%

Tourism & Hospitality13%

Marketing2%

Agriculture6%

Energy & Oil23%

ESG9%

Entertainment

View Results

What is the most interesting/helpful/unique tool you're using right now that no one is talking about?

What are the key trends that will headline digital retail and e-commerce in 2024?

In-store experience as a leverage for small players14%

GenAI will drive hyper-personalisation46%

TikTok shop will lift up livestream commerce23%

Immersive digital experiences- AR & VR41%

Advanced payment methods in FinTech27%

Sustainability & re-commerce35%

Data, privacy & AI regulation will slow down innovation23%

Increased spend in platforms & tech16%

AI-led supply chain optimisation17%

View Results