Our organization has a small, very capable IT help desk, but the team is just too small to maintain expert level-skills on the full suite of Microsoft Office products. I’d like to find a company that offers a kind of level-two support for Office application usage. Does anyone know of any well-established firms that offer this specific a level-two outsourcing service?    

Process ManagementEnd-User Services & Collaboration
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CEO and co-founder in IT Services2 years ago

also advising to consider automation to handle a large portion of the tickets ...

Director in Manufacturing2 years ago

We had luck with RL Canning out of Chicago. And further back in history with Randstad, and way before that Dell Services. Covered all USA time zones

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