What are folks using for a HR ticketing system that includes automated workflows, reporting and tracking? Ideally it would be embedded in WorkDay if not part of Workday itself.

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Director of HRa year ago

Similar to @Jaana, we recently moved to Service Now for HR tickets/support and knowledge management.

IT Directora year ago

We use Service Now for HR ticketing. 

IT Analysta year ago

We use service now

Administrator, HRIS in Energy and Utilitiesa year ago

Dovetail

Director of HR in Softwarea year ago

we use service now too

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Insufficient integrations34%

Valuable features are complex to use37%

Rigid and non-customizable/configurable48%

Support and service are hard to access / benefit from34%

Expensive compared to alternatives20%

Other (please comment)7%

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HashiCorp (Terraform, Vault, Packer, etc.)22%

Cloud infra automation (Ansible, Puppet, Chef, etc.)56%

APM (Datadog, AppD, SignalFX, NewRelic, etc.)10%

Others?10%

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What are folks using for a HR ticketing system that includes automated workflows, reporting and tracking? Ideally it would be embedded in WorkDay if not part of Workday itself. | Gartner Peer Community