What’s the most effective way to build relationships with non-IT business leaders to establish IT’s value?

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CIO in Telecommunication2 months ago

Utilize the pressure of achieving the company's objectives to drive conversations on creating value leveraging technology.  That could be automating systems to remove low value and wasted effort to drive productivity within their teams, identifying technology that would support revenue growth and/or sales, services that would make us "stickier" with customers...etc.  Virtually all businesses run on technology so these are key conversations.  If you're not having these conversations with your company's business leaders, someone else likely is...

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CIO in Services (non-Government)2 months ago

Storytelling in their "language". Use only examples based on their point of view. Don't show-off your technical depth and use more your understanding on the business and how they will benefit from it. Once you are in the same level conversation you can then go deep into what you need to convey.

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VP of Operations in Energy and Utilities2 months ago

First of all you need to demonstrate to your business leaders that you actually understand how their business works. Once you have that credibility, and are able to use the same language as them, it will be much easier to identify and agree on priority pain points that you can address for them. In my experience it has been better to agree on a small set of initial priorities, deliver well on those, then go back for more. And always have a partner mentality. IT is often seen as subservient but operating as a partner delivers much better results all round. 

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Director of Information Technology in Construction2 months ago

We're at the beginning of this journey. When conversations begin, we focus on understanding the problem rather than jumping to solutions. Building relationships involves sitting down and asking, "What are your problems, and how can I help?" This approach helps gain trust.

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Chief Information Officer in Government2 months ago

Empathy and action are key. Understand the real challenges and implications of problems from a business perspective. Demonstrating that you care about the situation and are working to resolve it builds trust and relationships.

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