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Sonny Shah

CIO and Executive Manager ICT at City of Ballarat

AustraliaVerified Community Ambassador

Identified Expertise

Content Sonny is Following

What is more important to your IT organization?

Strategy & Architecture

Optimize IT costs

Optimize Business costs

3.4k views2 Upvotes

Have chatbot projects meaningfully impacted your revenue or cost?

Bots

Yes

Too early to tell

Haven't invested

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8k views2 Upvotes2 Comments

Has anyone expanded internal ITSM platform over to multiple business units /enterprise wide in the organisation - including handling requests, incidents, workflows, dashboard, catalogs etc. What challenges did you come across?

Process Management

Sonny ShahCIO and Executive Manager ICT at City of Ballarat in Government2 years ago

Common challenges include standardizing processes across diverse units, ensuring data integrity, and managing varied user requirements. Integration with existing systems, user resistance to change, and maintaining consistent ...read more

What do you think are the "best" problems to discuss with peers? On here, or anywhere I suppose. What are some good examples of things I should only trust to discuss with my network?

Sonny ShahCIO and Executive Manager ICT at City of Ballarat in Governmenta year ago

Building trust and integrity with your peers is critical. Understanding each others strengths and challenges is something you need to discuss. Often there are conversations about organisational culture and management leadership. ...read more

1.2k views1 Comment

How can I create a digital service catalogue including management services, is there an example available?

Sonny ShahCIO and Executive Manager ICT at City of Ballarat in Governmenta year ago

Suggest before you start creating a service catalog, it might be worth reviewing your business functions and requirements. You may be able to find online templates, but it does require some analysis to ensure you have covered ...read more

1.1k views1 Comment