Identified Expertise

  1. People & Leadership24
  2. Business Applications17
  3. Generative AI9
  4. Training & Certification8
  5. Talent Management & Performance7

Content Randi-Sue is Following

What is your percentage of revenue for cybersecurity?

Security & GRCFinancial Management

1%

2%

3%

4%

5%

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What do you do with unsolicited vendor gifts?

People & LeadershipFinancial Management

Keep it

I never accept them

Donate it

Depends on the dollar amount

Other (leave a comment)

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How do you motivate your sales team in Q4 while also helping them avoid burnout?

Customer EngagementEmployee Engagement
Randi-Sue Deckard
Randi-Sue DeckardSVP, Client Engagement in Healthcare and Biotech9 months ago
Our business is cyclical and while we’ve met quota -pipeline generation never stops. We do use this time to focus on personal and professional development. We have off sites planned and talk about personal not just professional ...read more
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As part of our Customer Experience Program, we have two main type of surveys: 1) relationship surveys to measure experience with our brand and our products, and 2) transactional surveys specific to interactions with our channels and touchpoints. Does your organization use customer satisfaction surveys for employee incentives, and if so, how much weight is given to relationship vs. transactional NPS/CSAT?

Business ApplicationsPeople & Leadership
Randi-Sue Deckard
Randi-Sue DeckardSVP, Client Engagement in Healthcare and Biotech9 months ago

Our NPS scores validate what we already know ( laggard) . We’re focused on moving the needle as a company and for key clients (20% of our clients drive 80% of revenue).

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